1. Conversing with Ease
Objectives
- Identify techniques to use in conversing with strangers
- Recognize different levels of conversation. Initiate a conversation with a stranger
- Initiate a conversation with a stranger
- Use open-ended questions to solicit information for further conversation
- Time: 10-14 minutes
2. The Successful Negotiator
Objectives
- Employ win/win negotiating strategies to achieve your goals.
- Enjoy the benefits of win/win negotiating.
- To apply vocal techniques that will aid in the effectiveness of the reading
- Time: 10-14 minutes
3. Diffusing Verbal Criticism
Objectives
- Respond non-defensively to verbal criticism.
- Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution
- Time: 10-14 minutes
4. The Coach
Objectives
- Determine reasons for someone’s substandard performance
- Coach the person to improved performance
- Time: 10-14 minutes
5. Asserting Yourself Effectively
Objectives
- Enjoy the mental and physical benefits of being assertive
- Employ the four-step method for addressing a problem and asking for help
- Overcome resistance to your requests
- Time: 10-14 minutes